Emergency Maintenance Requests
What is an Emergency?
If you experience one of the following, just call the office phone number and follow the prompts for Emergency Maintenance. Your message will be delivered to the On-Call maintenance team member.ELECTRICAL
Any major electrical problem or power outageNO POWER
No power to your stove and/or refrigeratorWATER LEAKS
Any water leaks that cannot be contained in a bucket until the next business morning or any water leak that may be causing structural damage.SEWERS
Any major sewer back-ups or non-working toilet in an apartment having only one bathroomNO AIR/HEAT
No air-conditioning when outside temperature is over 90 degrees. No heat when outside temperature is under 50 degrees. Please note that work cannot be performed on air conditioners in rain, lightning or at night.
If your problem is not listed above, please leave a message in General Maintenance mailbox or complete the Service Request Form at Resident Login. We will happily address all other service calls during normal business hours. Please be advised that the maintenance team CANNOT enter your apartment if anyone under 18 is home alone and/or if dogs are unsecured.LOCK OUTS
Lock outs are NOT considered an Emergency. Resident lock outs are only performed during office hours or leaseholders, Minors occupants can only be provide entry with leaseholder permission. If a lock change is necessary, there will be a fee of $25.00 to be paid in advance.
Fire, assault, burglary, vandalism, suspicious person, or
circumstances should be immediately reported to the
Police or Fire Departments by dialing 911.